Jul 9, 2011
SupportPress, Woothemes second application style theme is designed to create a clean and simple, yet powerful help desk using WordPress core functionality. Customers can submit support requests but are encouraged to check an intuitive knowledgebase to learn if their issues have already been resolved. Agents (your staff) administrate tickets by setting priorities and delegating tasks to fellow team members.
At the core of any help desk is a solid ticket system. In SupportPress your users can submit and watch their own tickets while your agents can assign priorities to those tickets and delegate actions to other team members. Tickets are added via an intuitive front-end form while customers are encouraged all along to thoroughly search the knowledgebase to avoid duplicate issue reports.
One of the biggest burdens of any help desk is spam and repeated issue reports. SupportPress has been designed to encourage users to search your knowledgebase thoroughly before reporting any issues. Knowledgebase articles can be voted upon based on their usefulness to the user. Articles rated more useful than other will be displayed with more prominence on the frontend.
When using SupportPress your users and agents have totally different agendas. That’s why we’ve built a smart dashboard which adapts to the type of user currently visiting the site. SupportPress delivers a knowledgebase search and list of ‘my tickets’ to users. Guests can browse the knowledgebase and are presented with a registration form which will enable them to submit new tickets. Agents see a statistical overview of the system listing tickets by status and priority.
SupportPress allows you to pin or stick chosen blog posts to the homepage. This is a great way of avoiding an influx of tickets when you are performing any scheduled maintenance.
In SupportPress you can communicate with your agents and manage private information with messages. Think of messages like a blog, but one which is only accessible by your own team.
The web is no longer prohibited by desktop and laptop computers. With exponentially growing numbers users surfing the web with handheld devices we’ve ensured that SupportPress is optimised whether you’re viewing it on your 27″ iMac or your iPhone 4.
CUSTOM EMAIL NOTIFICATIONS
Any correspondence between WordPress and your members inboxes is styled to match SupportPress look and feel. Just another design element which builds confidence in your users.
CONVERT TICKETS INTO KNOWLEDGEBASE ITEMS
Once a ticket has been resolved you need an easy way to convert it’s contents into a knowledgebase item right? With the click of a button you can pass the ticket data to the ‘add knowedgebase item’ write panel within WordPress. Convenient!
CUTTING EDGE HTML5 AND CSS3
As with FaultPress we’ve used cutting edge, semantic HTML5 and CSS3 code. The CSS is in fact so smart that besides iconography, not a single image is used in the formatting of the layout. Can you say lightweight?
Jan 18, 2011
Transform your WordPress install into Wiki or a Knowledgebase website in minutes
This search engine friendly theme Includes live search, advanced article search, super clean typography, strategic easy layout design, article tools and much more
Out of the box – Auto Install
Gone are the days when you had to setup every section of the site step by step in WordPress. With this theme, you simply activate the theme and voila, you can start adding posts, description, images, widgets, blog posts, pages and every element is set out of the box. The theme adds these dummy element for you so you can easily locate them and edit as per your wish (or delete everything with single click if you wish).
The homepage of the theme is customizable via dynamic widgets which are built specially for this theme. Designed strategically, the structure of the page is done in such a way that gives maximum exposure to essential elements.
Now you get results as you type and there’s not even any need to press Enter for that. Just type and and get results, its that simple. Also there is no need for the page to refresh, therefore now you can truly say that searching is a breeze. Plus the Advanced Search which gets you only what you want and not other clutter.
Visitors may print or even send article link to their friend. A great way to provide additional functionality to the visitors. Plus they can also rate it by clicking on Like button.
Add featured article articles. Featured listing gets special attention and its highlighted and shown at the top of the page.
You can also use the most famous Blogging functionality of WordPress on the site where you can list all the blog posts and users can comment in there as well.
We have done the hard work of creating five page templates namely Archives, Full Page, Right Sidebar, Site Map and Contact Us so that you can start using these page templates right away
Control everything from theme options page, change color scheme, logo, Favicon icon and various other settings etc.
Standard Features of our WordPress Themes
- Five detailed color schemes
- Fully customizable front page
- Excellent Support
- Theme Guide & Tutorials
- PSD File included with multiple use license
- Sliding Category menu
- Gravatar Support & Threaded Comments
- Built-in Ad Monetization
- Widget Ready with custom widgets
- Valid, Cross browser compatible
Why buy this WikiBase theme?
Because this is the best WordPress theme so far of its kind. With its simplicity and superior usability now anyone can create a Knowledgebase or wiki site.
Create a WikiBase site easily using this theme.
Nov 18, 2010
AskIt is perhaps the most advanced theme we have created, and effectively transforms your blog into a fully functional question and answer site. AskIt allows your visitors to post their questions and have them answered by fellow members. Any visitor can post answers to these questions which are then voted on by the community until a “correct” answer is chosen by the question author.
seven unique color schemes
AskIt comes with seven different color variations. If the default colorscheme isn’t your style, then surely one of our alternate versions will suite your needs.
comments voting system
Visitors can help choose the correct answer by voting answers up/down. Post authors can also deem a single answer as “correct” for each question.
With our external member signup and question submission forms, your visitors will never have to deal with the WordPress dashboard to manage their posts.
Now you can instill a sense of community through the use of member ratings. Each of your members receives a star rating based off their number of correct answers.
automated thumbnail resizing
This theme utilizes timthumb to automatically resize your thumbnail images. Because of this, only one thumbnail images is required per post, despite the various thumbnail sizes used in the theme.
With AskIt you can place 125×125 banner images in your sidebar and 468×60 ads to your post pages with ease. Advertisements are handled from within wp-admin, and can be turned on and off at any time.
ePanel theme options
Tweaking your blog has never been easier. With our advanced theme options page, you are given complete control over your theme and its various settings. Improving usability is important to us, and we have made an effort to greatly enhance your user experience.
Designing and organizing your posts has never been easier. With our large collection of shortcodes you can create beautiful and complex layouts with ease, greatly improving the functionality and variety of your content.
This theme has been localized for easy translation. Using the theme’s MO and PO files, you can quickly translate the design without having to hunt through the theme’s PHP files to change each word.
support and updates
Having a well designed theme doesn’t mean anything if you don’t have a way insure its longevity. As long as you are a member of ElegantThemes, you can be sure that your theme will always be compatible with the latest version of WordPress and that our tech support staff will be there to assist you.